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Description
The IT and Facilities Associate will provide day-to-day help desk support and administrative support for the IT and Facilities teams. Under the supervision of the Director of Operations, with day-to-day assignments planned with IT and Facilities colleagues, the IT and Facilities Associate will assist with routine functions to support the IT and Facilities needs of the organization.
Responsibilities
Information Technology (50 percent) - comprised of help desk/tech support, cybersecurity, networking, hardware, software, and administration
- Perform the day-to-day operations of help desk functions including but not limited to the maintenance of laptops, docking stations, printers, smartphones, and other office equipment with IT components
- Monitor all help desk tickets, delegating or escalating issues to other IT Team staff as appropriate and needed
- Provide support and training to users and troubleshoot their hardware and software problems
- Assist the IT Department with maintaining an accurate inventory of all technology equipment (hardware), software licenses, and warranties
- Assist Tech Team with installation, upgrades, and troubleshooting of other computer hardware and software as requested
- Work with the IT Team to train new and existing staff in technology platforms, equipment, and policies
- Support the IT Team in onboarding and offboarding, assisting with tasks including equipment and account set-up
- Assist in checking on our servers and hardware in the server room on a regular basis
- Remain available during regular working hours to help in the event of an emergency or outage if necessary
- Back up the Technology Manager (cyber/information security) or Technology Support Manager (network) in their absence as appropriate
Facilities and Office Services (40 percent)
- Receive and direct deliveries and other general reception duties
- Sort and distribute incoming/outgoing mail and shipping
- Provide mailing and shipping support to staff and oversee accounts
- Assist with bulk mailings
- Restock and organize office supplies on all floors, including bottled water delivery, stationery, mailing, and shipping supplies
- Serve as secondary staff contact with the building superintendent and management company for building and office space needs in the absence of the Facilities and Office Services Manager (FOSM)
- Help train employees on the use of office equipment, office safety protocols, emergency preparedness and response, and other relevant procedures
- Work with the FOSM to schedule and supervise contracted maintenance and repair services for electrical, plumbing, heating/cooling systems, and office cleaning
- At the request of FOSM, schedule shredding, and carting services as needed
- Provide logistical support to track and distribute office keys
- Assist the FOSM with logistics for internal staff events, such as parties and social gatherings, as requested
- Back up the FOSM in their absence
- Perform other duties and projects as assigned by FOSM and approved by the Director of Operations
Other (10 percent)
- Provide other administrative support to the Operations Department as requested, such as filing, scanning, mailing, and research
- Participate in departmental and organizational planning and projects and organization-wide committees, and carry out work as assigned
- Perform other duties and projects as assigned by the Director of Operations
Qualifications
- Minimum of two (2) years of related experience; preferably in an IT/help desk role
- A belief in the mission of the Center for Constitutional Rights demonstrated commitment to social justice issues, and comfort working in a progressive legal environment
- Familiarity with server and desktop equipment/software and end-user support in a medium-sized networked environment
- Basic knowledge of networking in a PC/Windows environment, server and workstation operating software, Exchange and Microsoft Office, and other application software
- Basic understanding of software for encryption, secure SMS, VPNs, password management, and other digital security applications
- Strong organizational and time management skills, proven ability to plan and meet deadlines, and efficiently manage multiple tasks and priorities under tight deadlines
- Strong attention to detail and grace under pressure
- Excellent problem-solving skills, including ability to anticipate problems and use judgment appropriately to plan solutions
- Excellent interpersonal and research skills
- Self-starter with the ability to work both independently and as a member of a team
Compensation
Salary is commensurate with experience and subject to the union's collective bargaining agreement. The salary range for the position is $85,066 through $110,849.
Benefits include employer contribution to 401K plan and flexible spending account, vacation, sick leave, and holidays, and 100 percent organization-paid health benefits including medical, dental, life, and short- and long-term disability insurance.
Contact
Qualified candidates should visit https://ccrjustice.wufoo.com/forms/it-facilities-associate/ to submit an online application. Applicants will be asked to submit a resume and cover letter. No phone calls, please.
THE CENTER FOR CONSTITUTIONAL RIGHTS IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER AND ACTIVELY RECRUITS WOMEN, PEOPLE OF COLOR, PERSONS WITH DISABILITIES, AND LGBTQIA+ AND GENDER NON-CONFORMING PEOPLE.